Shipping and Returns

Shipping method and fare :

– Hong Kong –

Free Shipping
Mailing method: SF Express / ✽Pick up in store
✽After the goods arrive at the store, we will contact the customer to arrange a pickup

– Macau

Free Shipping

Mailing method: SF Express

– China –

Free Shipping (✽Not Include Tariff )
✽Due to different area, some goods sent to China will cost tariff.
✽Due to the postal issues, all orders sent to China must provide a copy of the purchaser’s identity card for customs clearance.
Mailing method: SF Express

– Taiwan –

Free Shipping (✽Not Include Tariff )
✽Due to the postal issues, all orders sent to Taiwan must provide a copy of the purchaser’s identity card for customs clearance.
Mailing method: SF Express / Ems express

– Malaysia –

Free Shipping (✽Not Include Tariff )
✽Due to the postal issues, all orders sent to Malaysia must provide a copy of the purchaser’s identity card for customs clearance.
Mailing method:  Ems express

– Singapore –

Free Shipping (✽Not Include Tariff )
✽Due to the postal issues, all orders sent to Singapore must provide a copy of the purchaser’s identity card for customs clearance.
Mailing method:  Ems express

– Thailand –

Free Shipping (✽Not Include Tariff )
✽Due to the postal issues, all orders sent to Thailand must provide a copy of the purchaser’s identity card for customs clearance.
Mailing method:  Ems express

– Canada –

Free shipping for purchases over HKD 4000 (✽Not Include Tariff)
HKD 250 shipping fee for purchases below HKD 4000 (✽Not Include Tariff and will cost extra charges for remote areas)
Mailing method:  Ems express

– United States –

Free shipping for purchases over HKD 4000 (✽Not Include Tariff)
HKD 250 shipping fee for purchases below HKD 4000 (✽Not Include Tariff and will cost extra charges for remote areas)
Mailing method:  Ems express

– Australia –

Free shipping for purchases over HKD 3000 (✽Not Include Tariff)
HKD 250 shipping fee for purchases below HKD 3000 (✽Not Include Tariff and will cost extra charges for remote areas)
Mailing method:  Ems express

– Other Districts –
Not available

                                                   

Time for delivery:

  1. We will process your order after you have completed the payment. The goods will generally be sent out
    within 2-5 working days after the order is placed and notified by email.
  2. The delivery time may be extended during public holidays or promotional activities.
  3. Please ensure that the address and personal information provided by you are accurate. If there are errors or omissions,
    we will contact you to supplement the relevant information, and the shipment may be delayed.
  4. Payment review by banks, customs clearance and bad weather will also affect the time required for delivery.

Import tariffs︰

The charge of the import tariffs will vary depending on the region, and additional taxes may be required in the order.
Once the order is placed, even if this tariff is returned, no refund will be obtained.

                                                   

Customs and import restrictions:

The customs may require you to provide additional documents and corresponding time for customs clearance,
and the delivery time may be delayed due to this. For restrictions on imported goods, please check with your local customs.
We will not be responsible for any goods that cannot be cleared.

✽Except for Hong Kong, other countries and regions may have shipping restrictions on different goods. It is recommended to contact us before placing an order.

                                                    

Overseas transaction fees:

The credit card issuing bank may charge you an overseas transaction fee. The amount and terms are set by the bank.
Please check the fees for overseas transactions with your card issuing bank.

                                                    

Return policy︰

  1. We do not accept returns.
  2. If you shop on http://www.reddot-optic.com/ and find that you have received wrong, defective or incomplete packages, please email info@reddot-optic.com or call us within seven days +852 2511 4220 Contact Customer Service. And provide your order number, product photos and other relevant details, and we will do our best to solve it for you.
  3. Reddot Optic’s stores can only provide exchange services, but cannot process refunds and returns of online orders.
  4. All products that are required to be returned must be returned together perfectly with the original spectacle case and receipts.
    We have the right not to accept products that violate the regulations.
  5. Once an order is placed,  the customs duties will not be refunded even the order need to be return.
  6. The customer must assume responsibility before the return package is signed by us . Therefore, we recommend that the customer use reliable and traceable transportation services.

Reddot Optic (Asia) Ltd. reserves the right of any final decision.

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